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— | federation:en:contact-support [2019/07/08 10:36] (Version actuelle) – créée - modification externe 127.0.0.1 | ||
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+ | [[federation: | ||
+ | ====== Contact and support ====== | ||
+ | |||
+ | ===== How to contact us ===== | ||
+ | |||
+ | For any request (information, | ||
+ | |||
+ | For administrative questions (steps to register into federation), | ||
+ | |||
+ | You can also register to the users mailing-list (in french): [[https:// | ||
+ | ===== Support ===== | ||
+ | |||
+ | **Support is only provider by email**, except for emergency for services in production. | ||
+ | |||
+ | Before writing to us, please read first the documentation and support webpages of your identity federation software: | ||
+ | * [[https:// | ||
+ | * [[https:// | ||
+ | * [[https:// | ||
+ | Also check your log files. | ||
+ | |||
+ | |||
+ | At your level and before contacting us, you also have the possibility to check the proper functioning of your SAML entity (identity or service provider) with the [[federation: | ||
+ | |||
+ | |||
+ | <note important> | ||
+ | When you email to us, be precise in the description of your problem, and do not hesitate to attach to your message configuration and logs files. | ||
+ | </ |