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federation:en:contact-support [2019/07/08 10:36] (Version actuelle)
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 +[[federation:​contact-support|Cliquez ici pour la version française]]
  
 +====== Contact and support ======
 +
 +===== How to contact us =====
 +
 +For any request (information,​ technical question or support), you can contact us using the **[[https://​assistance.renater.fr/?​lang=en|RENATER support portal]]**.
 +
 +For administrative questions (steps to register into federation),​ please contact [[agrement@renater.fr]].
 +
 +You can also register to the users mailing-list (in french): [[https://​listes.renater.fr/​sympa/​info/​federation-utilisateurs|federation-utilisateurs@listes.renater.fr]] ; it gathers every IdP administrators of the federation and other people from RENATER community.
 +===== Support =====
 +
 +**Support is only provider by email**, except for emergency for services in production.
 +
 +Before writing to us, please read first the documentation and support webpages of your identity federation software: ​
 +  * [[https://​wiki.shibboleth.net/​confluence/​display/​SP3/​Troubleshooting|SP 3.x Troubleshooting]]
 +  * [[https://​wiki.shibboleth.net/​confluence/​display/​IDP30/​Troubleshooting|IDP 3.x Troubleshooting]]
 +  * [[https://​wiki.shibboleth.net/​confluence/​display/​SHIB2/​Troubleshooting|Shibboleth 2.x Troubleshooting]]
 +Also check your log files.
 +
 +
 +At your level and before contacting us, you also have the possibility to check the proper functioning of your SAML entity (identity or service provider) with the [[federation:​en:​outils:​outils-de-test:​index|test tools]] made available to you, whether it is registered in the test federation or one of the production federations (Féderation Éducation-Recherche,​ eduGAIN).
 +
 +
 +<note important>​
 +When you email to us, be precise in the description of your problem, and do not hesitate to attach to your message configuration and logs files.
 +</​note>​