For any request (information, technical question or support), you can contact us using the RENATER support portal.

For administrative questions (steps to register into federation), please contact agrement@renater.fr.

You can also register to the users mailing-list (in french): federation-utilisateurs@listes.renater.fr ; it gathers every IdP administrators of the federation and other people from RENATER community.

Support is only provider by email, except for emergency for services in production.

Before writing to us, please read first the documentation and support webpages of your identity federation software:

• SP 3.x Troubleshooting
• IDP 3.x Troubleshooting
• Shibboleth 2.x Troubleshooting

Also check your log files.

At your level and before contacting us, you also have the possibility to check the proper functioning of your SAML entity (identity or service provider) with the test tools made available to you, whether it is registered in the test federation or one of the production federations (Féderation Éducation-Recherche, eduGAIN).