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For technical requests you can contact the federation Éducation-Recherche administrators through email at the firstname.lastname@example.org address.
For administrative matters (how to become federation partner), please contact email@example.com.
Support is only provider by email, except for emergency for services in production.
Before writing to us, please read first the documentation and support webpages of your identity federation software (those pages for Shibboleth). Also check your log files.
If you are working with the test federation check if your resource works with the test identity provider.
When you email to us, be precise in the description of your problem, and do not hesitate to attach to your message configuration and logs files.